To our valued Customers:
Important COVID-19 Update from BW Flexible Systems
At BW Flexible Systems, we are committed to the safety of our team members and our customers. We are sensitive to concerns about the coronavirus, COVID-19, and the potential to impact our team members, your team members and the flow of work between our organizations.
As such, we are doing everything we can to appropriately balance maintaining business operations while also protecting our team members, customers, and the communities in which we do business from the risk of illness.
We are closely monitoring the situation and continue to adjust our guidelines based on the latest information from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), U.S. Department of State, and the local governments in countries where the outbreak is occurring.
We are taking the following actions in response to the situation with COVID-19.
By adopting a forward-looking purchasing strategy based on multiple sourcing, we have minimized the risk of bottlenecks in the supply of parts for our equipment. However, we cannot completely rule out the possibility that delays may still occur.
Manufacturing and parts support plans
- Primary Plan: Fulfill customer orders from a local facility.
- Secondary Plan: Should local facilities or personnel become unavailable, we will transfer work to an alternate in-country site capable of assuming manufacturing and assembly work.
- Tertiary Plan: If necessary, leverage our global BW locations and suppliers to fulfill customer orders. This should reduce our reliance on any one country/location.
We are taking utmost care to keep our facilities free of any unknown exposure including the restricting of access to and the prescreening of all visitors. If local laws become more restrictive than our internal policies, local guidelines will be observed.
DELIVERIES TO OUR CUSTOMERS
During this challenging and unpredictable time, we remain as committed as ever to providing outstanding customer service to meet your expectations. That includes honoring all delivery and shipping commitments.
This commitment, however, is dependent upon several factors outside of our control including, but not limited to, regulations and restrictions enacted by the relevant authorities with jurisdiction over each part of the supply chain.
Additionally, we are confronted with restrictions in air traffic and sea freight, resulting in flights being cancelled or delays in customs clearance.
Consequences of this reality include capacity bottlenecks at our logistics partners – which in the worst-case scenario can also lead to delays in transport. Nonetheless, we are actively working with all of our supply chain and logistics partners to minimize the consequences of these potential complications.
If you have any questions about your current project status or the status of planned or already dispatched shipments, please reach out to your BW Flexible Systems point of contact for a specific update.
SERVICE TECHNICIAN SUPPORT
We are doing all we can to ensure that onsite visits to our customers are as reliable as possible. Our global field service team is ready and prepared to support customers within their region, as long as government-mandated travel restrictions do not prohibit their travel.
All of our service technicians have been following CDC illness-prevention guidelines and are monitoring their temperatures daily. In some instances, remote online communication with a technician or remote machine diagnosis may alleviate the need for an onsite technician.
If new restrictions require us to adjust our service plans in the future, we’ll share those new plans immediately.
For more detailed information, please reach out to your BW Flexible Systems point of contact.
Hoping all remain in good health,
BW Flexible Systems